1
Nurgül is completely dissatisfied with the result

BetterMe Unauthorized Charges – Membership I Never Signed Up For

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Nurgül
February 11, 2025 3:37 pm
96

I just discovered that BetterMe has been charging me 350₺ multiple times without my consent, even though I never used the app or signed up for any membership. I downloaded the app, but I never purchased a subscription, so how can they legally withdraw money from my account for a service I never agreed to?

This is completely unethical and misleading. No legitimate app should be able to charge users without their authorization. I demand an immediate refund and the cancellation of any unauthorized membership linked to my account. If this is not resolved promptly, I will file an official complaint with the relevant authorities. BetterMe needs to stop charging users unfairly!

February 13, 2025 1:37 pm (1 day after complaint)
February 14, 2025 1:56 pm
Nurgül
Nurgül
February 24, 2025 10:38 pm

I persevered for days without giving up and sent emails. My money was unjustly withdrawn for months. They refunded my money. Everyone who thinks there is a mistake should send an email, not give up, and explain their issue.

Nurgül
Nurgül
February 24, 2025 10:39 pm

I will not provide positive feedback on the solution because they made me struggle for days and did not agree to a refund until the last moment.

February 25, 2025 12:52 pm

Hello! We hope everything is well! It was a pleasure to assist you, and we hope all your concerns have been addressed. Please check your email inbox. If there is anything else we can assist you with, please contact us. Best regards, BetterMe Team

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