1
Meryem is completely dissatisfied with the result

BetterMe Charged My Card Monthly Without Subscription – Need Refund

BetterMe Charged My Card Monthly Without Subscription – Need Refund
Meryem
February 16, 9:20 pm
119

Even though I never subscribed, BetterMe has been charging my card every month without my consent. When I check my account, there is no active membership, yet they continue to withdraw money.

I purchased one item from the app, which was supposed to be a one-time payment, but now I realize they have been silently deducting money from my account. This is completely unethical and misleading.

BetterMe, cancel these unauthorized charges immediately and issue a full refund! I no longer wish to use your app, and I expect an urgent response. Stop hiding charges from users, and fix this now!

February 18, 2:45 pm (1 day after complaint)
Meryem
February 18, 2:47 pm

Do you call this resolving the situation? It seems 400-600 lira per month is too little for you. Sorry, but it's a lot for us.

February 18, 6:23 pm

Hello! Dear Meryem, your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, BetterMe Team

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