BetterMe App Makes Unauthorized Transactions
I kept seeing the BetterMe app pop up, so I decided to investigate. It appeared to analyze body types and provide tailored advice. I entered a few details and signed up, but I was still undecided. Then, to my surprise, I noticed charges on my credit card associated with my Google account. I received automated responses despite sending multiple emails. I'm not even sure if I canceled my subscription successfully, but I'd like a refund. I never used the app and had no interaction with them. There's also a message with an ID number (6426238), which I mentioned earlier. I'd be grateful if you could help me with this problem and the refund. I can also provide a photo of the amount deducted. I'm frustrated and out of pocket as a result of the BetterMe app, and I need a solution.
Hello! Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. As we can see, our BetterMe team replied to your email. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Hello Tuğçe B.! Thank you for sharing your complaint. Your request has been appropriately investigated and addressed. Please check your inbox and respond when you have a free moment. If you have any other questions or requests, we are ready to assist you. Sincerely, The BetterMe Team
