Billing Problems with the BetterMe App
I purchased the BetterMe app and made a one-time payment three months ago. As a result, I canceled my subscription. Despite the cancellation, my credit card has been charged significantly more than the agreed amount for the past two months. I removed the app from my Apple device and am no longer using it. I've sent several emails, but have received no response. I'm looking forward to hearing from the people in charge. How can you take money from my credit card using Iyzico for a service I didn't receive? This is not only a frustrating situation, but it is also a breach of trust. I'm stuck with unauthorized charges and no help from the app's developer. The lack of accountability is extremely discouraging.
Hello, Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. To better understand what happened, we would be grateful for your direct reply. This way, we will find your account, analyze the details, and provide further clarification as well as a resolution. Alternatively, you can provide us with the 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, Team BetterMe
Dear Gizem D., We apologize for not being able to respond earlier. According to our records, our support team has done their best to resolve your request. If you have any other questions or requests, we would be happy to assist you. Sincerely, The BetterMe Team.
