Billing Problems with the BetterMe App

Billing Problems with the BetterMe App
Billing Problems with the BetterMe App
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October 18, 2023 7:55 pm
4,010

I purchased the BetterMe app and made a one-time payment three months ago. As a result, I canceled my subscription. Despite the cancellation, my credit card has been charged significantly more than the agreed amount for the past two months. I removed the app from my Apple device and am no longer using it. I've sent several emails, but have received no response. I'm looking forward to hearing from the people in charge. How can you take money from my credit card using Iyzico for a service I didn't receive? This is not only a frustrating situation, but it is also a breach of trust. I'm stuck with unauthorized charges and no help from the app's developer. The lack of accountability is extremely discouraging.

February 29, 2024 2:22 pm (4 months after complaint)
August 16, 2024 7:42 pm

Dear Gizem D., We apologize for not being able to respond earlier. According to our records, our support team has done their best to resolve your request. If you have any other questions or requests, we would be happy to assist you. Sincerely, The BetterMe Team.

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