I accidentally entered the wrong email address while creating my BetterMe account, and the system didn’t prompt me for verification. When I contacted live support to update my email, they claimed, "You’ll receive a response via email"—which is completely absurd since I cannot access the incorrect email address.
I also tried to request a refund, but again, live support said, "It will be sent to your email." How is this logical? I cannot access the email linked to my account, and their support has offered no viable solution.
I demand immediate assistance to update my email address or process my refund through an alternative method. This lack of proper support is unacceptable.
I purchased a one-week program from BetterMe, but I never received it in my email. At first, I didn’t worry too much, but now I keep getting charged on my card, even though I never received the program in the first place. I suspect that BetterMe has the wrong email address on file, as I have not re...
I purchased a plan from BetterMe, but I have yet to receive the promised list. Despite repeated attempts, I cannot contact their support team, and my emails remain unanswered. Worse, I discovered that I am obligated to cancel before the next billing cycle, but the process to cancel is unclear and in...
I want to cancel my BetterMe membership and request a refund, but I haven’t received any response. This issue needs to be resolved immediately. If I don’t get a solution soon, I will take the necessary steps with the authorities. It’s unacceptable to leave customers in such a difficult situation wit...
BetterMe has withdrawn money from my card without my knowledge, consent, or approval. I don’t even understand what the charge was for. I never knowingly signed up for a subscription, and I certainly didn’t agree to any recurring payments. To make matters worse, there’s no way to contact support dir...
While I had no problems completing the registration itself, I did run into a frustrating problem while trying to pay. shockingly enough, my account had been charged $257 after a one-month subscription was advertised as costing only $57. I need immediate help fixing this problem and getting my money ...
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