BetterMe Subscription Fee Was Charged More Than What was Asked For
While I had no problems completing the registration itself, I did run into a frustrating problem while trying to pay. shockingly enough, my account had been charged $257 after a one-month subscription was advertised as costing only $57. I need immediate help fixing this problem and getting my money back. The unlawful $157 charge, however, is unfair and inappropriate. Please explain why such a large sum was taken from my account without your permission or knowledge. I can't find any kind of contact details to ask for help...the quality of BetterMe's customer service is called into question by the lack of easily accessible communication options. It is critical that you point them in the direction of where they can lodge complaints and get answers, we wouldn't have to come here if at least you supplied a phone number or a working option.
Hello! Thank you for sharing your main concern with us. I believe we have a solution for you. Best regards, The BetterMe Team
Sure, here is the translation of the text from Turkish to English: "[email protected] is my email, I will write to you from there as well. Thanks for not being interested."
Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. You can be offered a discount for your first payment. All further renewals happen at full price. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. Kind regards, team BetterMe