Betpublic advertised a welcome bonus and then told me it didn’t apply. How can I complain about this?

If Betpublic advertises a bonus and then says “it doesn’t apply,” the most useful approach is to file a claim with clear evidence and request a manual review of your case.

• Save screenshots of the bonus advertisement, visible conditions, the date and time you saw it, and any message where they deny the benefit. This evidence is key to proving contradictory advertising.

• Review the Terms and Conditions of the bonus: some require registering within a specific period, a minimum first deposit, promo codes, or a verified account. If you met all requirements, state this explicitly.

• Contact Betpublic’s official support through the form, chat, or email provided on the platform. Describe the situation in a few lines, attach your screenshots, and request that the bonus be validated according to the advertised promotion.

• If they respond with generic messages, ask for your case to be escalated to “Promotions” or “Compliance” and require a detailed explanation of which specific requirement they claim you didn’t meet.

• If you still receive no solution, share your concerns or file a complaint on Xolvie to connect with others and find support.