In 2017, I bought a Beko BK 9101 EYS washing machine, but it never worked properly. My clothes always smell like fish or algae after I wash them. I've called the service center several times, but the problems remain. Because the machine was constantly causing problems, a technician from Beko's Gürselpaşa authorized service center, Mr. Köksal, suggested extending the warranty for an additional four years before it expired. I agreed to the extension and paid for it, but they refused to give me a receipt, claiming that they no longer issue them. Three to four months later, the drum's rotating belt snapped. I called the service center, and they came out and fixed it, but they charged me for the new belt as well as the service, despite the fact that I had an extended warranty. When I asked Mr. Köksal about the lack of a guarantee extension in their system, he blamed it on a system error. They eventually fixed the problem, but my clothes still smell bad, the digital display isn't working properly, and the machine has ruined several of my clothes, even though I clean the drum once a month. I contacted the service center once more, and they sent out a technician on Saturday to investigate. He said they needed to take it to their workshop, but when they returned it on Thursday, nothing had been fixed and the plug had been cut off. The technician suggested that I replace it, which would cost 200 TL, but he didn't even check the LED display, which was still broken. When I asked why they didn't fix it, they said it would be too costly to replace and that the warranty didn't cover it. Mr. Köksal was mentioned, but he was apparently hospitalized due to a heart attack and was unable to assist. I contacted Beko's customer service about the issue, and they informed me that my warranty extension was not in their system, and they accused me of lying. I'm angry because my problems haven't been resolved, I was duped into purchasing an extended warranty, and I'm being accused of lying. I demand that they resolve the issue, honor my warranty extension, and apologize for their poor service.
I've had enough of Beko's terrible product quality. For 16 years, I used a Bosch washing machine in my home without any problems or corrosion. However, a Beko washing machine that I purchased five years ago is already rusting from the inside out, and it hasn't worked adequately since the beginning. ...
water won't drain out of my Beko washing machine. I contacted the official support staff, and they dispatched a technician to look into the issue. Unfortunately, the technician gave the machine a cursory inspection before dismissively telling me that it was outdated and occasionally acting up becaus...
I purchased a Beko BK 10141 PRCNT washing machine about five years ago from the Beko dealer on Fevzipaşa Street in Erzincan, and since day one it has ...
I recently bought a brand new Beko washing machine that is only a month old, but it makes a lot of noise when it is in use. I had to call for service three times, and each time they said the machine was okay. I even recorded a video that clearly shows the machine is faulty, but the authorized Beko s...
I have been using a Beko washing machine for about 8–10 months, and during this time I have faced nothing but problems: After just 1 month, the main board was replaced, but the issue was not solved. At 3 months, the display board was replaced, yet the problem persisted. By the 5th month, the mach...
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