We purchased an air conditioner from Beko three years ago and have not been able to use it properly The air conditioner will not stop displaying the Ch-38 Error and will eventually turn off on its own. It would appear that the cooling gas has been depleted. Every year we have the same problem and we call Beko every year and they just tell us that the gas has been depleted and they will fill it up. Since a week ago, the technical support department has been unable to schedule a team of repair technicians. Without a functional air conditioner, it is intolerable to stay inside while the temperature is 40 degrees. They told me that they would charge to refill the gas and when I complained saying that there is something wrong with the unit as this has happened every year they eventually agreed to remove the unit and get it fixed. But it has been 10 days since I called them and I have had just about enough of their poor service and will order another unit from another company.
We purchased an air conditioner from Beko in October of last year; however, despite the fact that we did not use it at all during the scorching summer, it broke down after only two weeks of use. The air conditioner will not stop displaying the Ch-38 Error and will eventually turn off on its own. It ...
Despite repeatedly insisting that I do not want service, Beko continues to send technicians, yet none of them have been able to identify or fix the issue. I’ve been dealing with this ordeal for a full year. I’ve called for service multiple times—they replaced the control board, it didn’t work; they ...
I ordered a Beko 24,000 BTU air conditioner with code 32425 from the Aykoç store in Istanbul Gaziosmanpaşa on June 29, 2023. The service team completed the installation on July 4, 2023, which I appreciated. However, only one week later, the AC began to display a Ch 38 error and stopped cooling. I re...
In December 2023, my Beko refrigerator stopped cooling, prompting me to call their authorized service. The technician diagnosed a probable gas leak and took the appliance away for repair. After a lengthy 25 days in their workshop, they returned it, claiming the issue was not a gas leak but simply re...
On April 29, 2022, I purchased a Beko 51260 HP model air conditioner. Before installing the air conditioner, reconnaissance and necessary checks were performed on the house's plumbing. Since its installation, I've had an ongoing issue with the product and service that hasn't been resolved. First, em...
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