Digiturk has turned what should have been a simple membership change into weeks of stress. For months before my internet contract ended, they kept calling me nonstop to stop me from canceling. I repeatedly explained that new customer packages online were cheaper, but they kept saying TV and Bein Sports were “different departments” and never helped. I finally managed to cancel my old internet one day before the deadline and applied online for a new internet + TV + fan package. On 3 November 2025, the technical team came but couldn’t complete the setup. We opened a new membership in my spouse’s name, and on 18 November only the internet was installed—no TV setup at all. When I contacted support again, they first denied that I had a TV package, then admitted it but said it “had not yet reached” them. After multiple calls, the TV setup finally happened, but this time match channels and other content couldn’t be activated due to “authorization issues.” They blamed wrong installation order and left everything hanging. It has been nearly three weeks, and our TV package is still not fully active. I’m now worried that if we ever try to cancel again, they’ll charge an early termination fee. I request that the full internet + entertainment + fan package under my spouse’s membership be activated immediately, with all channels included, at no extra cost, and that our ongoing issue be resolved without further delay.
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...
It's been a year and a half since Türk Telekom was asked to provide infrastructure, and I haven't been able to contact them or get any information from them. The lack of adequate internet infrastructure in IZmir's heart in 2023 is already a major concern, but the fact that we have been waiting for t...
On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent the required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a ...
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