I am filing a complaint regarding my account on the BC.Game platform, registered with the e‑mail address wyrolowanyd***[email protected]. I am very concerned about the way the verification of my account and withdrawals is being handled. At the beginning I was asked to make a deposit of $50 to verify my account, which I did via cryptocurrencies using the MoonPay wallet. I was informed that after this deposit everything should be in order. However, after making this payment it turned out that I had to make another deposit of $100 to verify my wallet, which I also completed. Now I am being told that I have to make yet another deposit of $412 to verify my VIP level. This means I am already at the fourth stage of verification and each step requires another deposit instead of a clear, standard identity verification. At this point I have a significant amount of winnings on my account, around $400,000, but I am unable to withdraw anything and I am constantly being asked for further deposits under the pretext of subsequent verification stages. I do not know if this is a normal procedure on your platform, and the situation makes me feel misled and insecure about my funds. I request the immediate possibility to withdraw my winnings, especially the amount of approximately $400,000, without any further deposits or, if this is not possible, a full refund of all deposits I have made. I also ask for a clear and detailed explanation of why so many deposit-based verification stages were required and on what basis such a procedure is applied to my account. I expect a quick and concrete response and resolution of this matter.
F-1834446999644339*** is my withdrawal transaction ID, and it has been 4 days since the transaction was processed, but I still haven’t received the amount in my bank account. I have submitted all of my bank statements, yet BC.Game representatives have been ignoring my complaint for the past 4 days a...
I seriously need help with my KYC verification on BC.Game because I'm experiencing a big problem. It keeps giving me an error every time I try to finish the process, and I can't get past it. Because of this, I can't get my money out, even though I've been trying to get to it for days and it's only a...
BC.Game verification failed and I want the re-verification option again, but it has been 10 days and I have been trying regularly every day with no response from the BC.Game support team by email or live chat. I cannot connect with the BC.Game support team, and I do not know how to withdraw my 45,00...
I have a serious login problem with my BC Game account and I am unable to access my funds. When I try to log in, the system shows my login password as invalid and does not allow me to enter my account. This problem started on 05/12/2025 and has continued since then without any improvement. I have tr...
I am a user of BC Game and I am having a problem completing the KYC verification for my main account. My ID card is repeatedly being rejected and because of this my account limits are fully reached and I cannot continue using the service as normal. I have not received a clear explanation about why m...