Baby Plus High Chair Spare Part Hassle

I really need a spare part for my Baby Plus high chair, but I can't seem to find anyone to help me out. After reaching out to E-bebek and explaining the situation, they promptly redirected me, suggesting that I should get in touch with Baby Plus directly. Unfortunately, getting in touch with Baby Plus has been extremely difficult. I'm not sure what to do next. Sorry, but there's no one around to chat with right now. Looks like I have no choice but to resort to writing here. Dealing with a product that's supposed to make parenting easier can be quite frustrating when you encounter a lack of support.