Austrian Airlines denied my customer service claim after disruption, how can I escalate it?

If Austrian Airlines denied your customer service claim after a disruption and you want to escalate it;

Contact Austrian Airlines Customer Relations again with a clear escalation;

• State that your original claim was denied and you are formally requesting a review/escalation
• Provide your booking reference (PNR), flight number/date, disruption type (delay, cancellation, missed connection), and original case/reference number
• Attach screenshots/emails of the denial, your original claim, and all supporting documents (boarding passes, delay notices, receipts)
• Clearly explain why you believe the denial is incorrect

Ask them to;

• Re-review your case with a senior agent or claims supervisor
• Explain in detail which rule or regulation they relied on to deny the claim
• Confirm whether the disruption was considered “extraordinary circumstances” and provide proof if so
• Approve compensation, refund, or reimbursement if the denial was incorrect
• Provide a written final decision and escalation outcome

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.