On October 21, 2025, I took my Audi A3 to Doğuş Oto on Konya Road in Ankara for its 60,000 km maintenance. Although I was told that the service would first provide a cost estimate and get my approval before proceeding, all maintenance work was completed without my consent, and I was charged an excessive amount of ₺45,878. I absolutely do not accept the labor fee of around ₺22,000 in particular, as no work requiring such a high labor cost was performed on my vehicle. I was forced to pay this amount just to get my car back. My license plate is 06EAM042, and my invoice number is BND2025000019262. Before the maintenance, I was not given any price estimate or approval form, nor was I informed about the process. When I spoke with the service representatives, they simply said, “This is our pricing policy; there’s nothing we can do.” However, my approval should have been obtained before any work was carried out. My vehicle’s warranty expired last month, and I have no maintenance contract with them. I do not accept the pricing, especially the inflated labor cost. I request that the price be adjusted to a reasonable level and that the overcharged amount be refunded to my account immediately. Otherwise, I will file a complaint with the Consumer Arbitration Board.
On October 23, 2024, I took my Audi A3 Sline Sedan 2023 model with 9,400 km to the authorized service center for maintenance due to an oil change warning. After the service, I was handed an invoice for a total of ₺16,210.31, which I find to be outrageously high for the services provided. I have atta...
I own a 2021 Audi A3 1.5 with 58,000 km on it. All regular maintenance has been performed on schedule at Avek Audi Authorized Service in Istanbul. My extended warranty expired about 2–3 months ago. Today, the battery warning light came on along with an electrical system fault message, followed by “...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
In September 2025, I purchased a brand-new 2025 Skoda Superb from Doğuş Oto Esenyurt. From the first day of ownership, I began experiencing vibration issues at certain speeds. I reported the problem both to the dealership where I bought the car and, after returning to Konya, to the authorized Konmar...
I went to the Antalya Citroen dealer, Antoto, on August 26 for the maintenance of my vehicle and to address the paint peeling on the roof. When I made the appointment, I was told that the maintenance would cost ₺12,000. However, when I arrived at the service center a week later, I was informed that ...
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