Audi Q7 3.0 TDI Engine Seized After Brake Issue - Service Negligence
The brakes on my Audi Q7 3.0 TDI 272 hp stopped working properly, becoming stiff and unresponsive when maneuvering back and forth while parking. To avoid any danger or accidents, I took my vehicle to Aykan, the authorized Audi service center. After listening to my complaint, the service staff, along with the foreman, mockingly said that the oil pump needed to be replaced but warned that doing so could cause a 50% chance of the engine seizing and locking. They told me, “If you accept this risk, we can take your car in for service.” I had no choice but to agree and left the car there. They didn’t even provide a replacement vehicle. About a month later, they said, “We’ve fixed your car and are running it at idle; it’ll be ready in 1–2 days.” Then they mentioned conducting a “high-speed test.” A few days later, they called and said, “During the high-speed test, your car’s engine seized and locked, and we towed it back to the service center.” They then told me to either take the car as it was or pay for a brand-new crate engine replacement. Despite all my complaints and emails to Audi, I received no response. Aykan Audi ordered a brand-new engine from Germany, installed it, and charged me a large sum. My only issue was a brake malfunction, and if it could have been resolved by replacing the oil pump, that’s all they should have done. Instead, with a careless attitude, they dismissed my concern by saying, “If the pump is replaced, the engine may lock,” and through negligence or intent, they caused my working car’s engine to seize, forcing me to pay a huge amount for a new engine.
