1

Ray-Ban Sunglasses Warranty Denial Issue

Ray-Ban Sunglasses Warranty Denial Issue
Özge
Özge
Rayban
August 8, 2024 12:49 PM118

I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with sweat, hair dye, cream, and other substances.
I clarified that the sunglasses have only been exposed to sunlight and have not come into contact with any foreign substances. Despite this, my request for a return was not accepted. Additionally, the wear is only present on one side of the glasses; if there had been contact with sweat, hair dye, or cream, wouldn’t there be wear on both sides?
I paid a significant amount for these sunglasses, which were advertised with a two-year warranty that is still valid. I request that my product be replaced with a new one, as I believe this situation is unfair and does not reflect the quality expected from a premium brand like Ray-Ban. Thank you for addressing my concerns.

Comments

Similar Complaints

Ray-Ban RB4147 Frame Dullness Issue Unresolved

Hakan
August 10, 2025 2:37 PM97

I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate...

Ray-Ban RB4147 Frame Dullness Issue Unresolved
Ray-Ban RB4147 Frame Dullness Issue Unresolved
Ray-Ban RB4147 Frame Dullness Issue Unresolved
1

Ray-Ban RB2140 Paint Peeling - Warranty Rejected

Yusuf
September 27, 2025 12:37 AM62

On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, d...

Ray-Ban RB2140 Paint Peeling - Warranty Rejected

Rayban 4171 Erika Sunglasses Frame Coating Flaking in 6 Months

Fatma
Fatma
Rayban
August 1, 2024 10:01 AM178

Cracks occurred in the frames of my Rayban brand 4171 erika model glasses, which I bought from Elazığ Elysium AVM Atasun...

Rayban 4171 Erika Sunglasses Frame Coating Flaking in 6 Months
Rayban 4171 Erika Sunglasses Frame Coating Flaking in 6 Months
Rayban 4171 Erika Sunglasses Frame Coating Flaking in 6 Months
Rayban 4171 Erika Sunglasses Frame Coating Flaking in 6 Months
+2