I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with sweat, hair dye, cream, and other substances.
I clarified that the sunglasses have only been exposed to sunlight and have not come into contact with any foreign substances. Despite this, my request for a return was not accepted. Additionally, the wear is only present on one side of the glasses; if there had been contact with sweat, hair dye, or cream, wouldn’t there be wear on both sides?
I paid a significant amount for these sunglasses, which were advertised with a two-year warranty that is still valid. I request that my product be replaced with a new one, as I believe this situation is unfair and does not reflect the quality expected from a premium brand like Ray-Ban. Thank you for addressing my concerns.
In March, I brought my Ray-Ban glasses to the store for inspection due to discoloration on the frame. After inspection, I was informed that the discoloration was user-related, supposedly caused by exposure to sunscreen, cologne, or similar substances. I am attaching a photo of my glasses, and I find...
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, during my third use, small paint chips appeared on the temples and frame. On September 7, I sent the product for inspection, but it was rejected with the claim of user error, and no...
A few months ago, I purchased a pair of Ray-Ban RB4171 sunglasses, and I recently noticed fine, hairline scratches on the left lens. It doesn't look like they were caused by a hard impact or a sharp object, but rather as if the lens brushed against something lightly and scratched right away. If it h...
Cracks occurred in the frames of my Rayban brand 4171 erika model glasses, which I bought from Elazığ Elysium AVM Atasun Optik on 06-01.2024, after only six months of use. It is incredibly surprising that I bought the glasses in the winter season and that there is such a deformation as a result of m...
Comments