I wanted to get my birth chart read on the Nebula website and made a one-time payment of $0.43. However, I never agreed to any membership, service terms, or a so-called “one-week free trial” that would then convert into a monthly subscription of $29. A few days ago, I discovered that $29 had been withdrawn from my bank account without my consent.
After reading messages on the complaint platformXolvie, where some users said Nebula had charged them multiple times, I immediately contacted my QNB (Enpara) bank. I explained my situation and how I was misled by this process.
Together with the bank representatives, we canceled the card I had used during the purchase to prevent further withdrawals. The transaction was still in the authorization stage, and customer service informed me that they would request a refund from Nebula on my behalf once the authorization was complete. They also said that if my claim that no valid subscription existed is confirmed and the company cannot prove otherwise, I should receive my refund within 30 to 200 days. So, I recommend that anyone in a similar situation inform their bank immediately.
I also logged into Nebula’s website and noticed an active monthly plan of $29.00 listed under “My Plans.” I took screenshots of everything, canceled the plan, and deleted my account. As I stated earlier, I never intentionally activated any recurring membership.
Afterward, I contacted Nebula’s support team and sent an email explaining that I did not agree to these terms, that I was prepared to take legal action, and that many other users in Turkey had experienced the same issue. Nebula replied:
“Although your case does not fall under our policies, we have re-evaluated it with our billing department and have issued a refund for your most recent transaction. Depending on your bank, the refund should appear in your account within 5–10 business days or be deducted from your outstanding balance.”
The 10 business days haven’t passed yet, but I wanted to share my experience here. If you’re facing a similar situation, make sure to contact both Nebula and your bank to dispute the charge.
I purchased a $0.50 birth chart reading on AskNebula.com, but I never signed up for any monthly subscription. Despite that, a total of 29 separate charges have been withdrawn from my bank card without my consent. I made the purchase through the website, and when I tried to cancel what appears to be ...
I clicked on an online advertisement from AskNebula.com offering a birth chart reading for $0.50. I decided to try it, but later discovered that a subscription had been created without my knowledge, and at the end of the month, $28.35 was withdrawn from my account. I never used any of the services ...
AskNebula.com has withdrawn money from my account without my permission, and I’m unable to cancel the subscription. I don’t know how to resolve this. A few days ago, I used the site to view my birth chart, and it requested a small one-time payment, which I paid by card. Other than that, I never subs...
Even though I only requested a one-time birth chart and never signed up for a subscription, AskNebula.com has unauthorizedly withdrawn money from my account twice in two months, totaling around ₺2,000 (approximately $47.65). These charges were made without my knowledge or consent. Since I never had...
I paid $0.50 on the Nebula astrology website for a one-time reading that I was curious about. The invoice is shown in the first photo. However, on January 9, $26 was withdrawn from my account without my knowledge or consent. I did not subscribe to Nebula, and I demand a full refund of this unauthori...
Comments