Asics Shoes Fell Apart Prematurely
I got these shoes from the Asics store at Adana Optimum mall, only wore them on weekends, and after wearing them 20 times, the toe caps tore easily. I don't get how a brand-new pair of shoes could wind up in this state. It's not my fault, but the company didn't address my requests for a complimentary exchange or refund. I want to make an exchange. Otherwise, I will assert my legal rights.
I WANT TO EXCHANGE WITH ANOTHER SHOE
Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigation regarding the issue and will contact you within the day. Asics Customer Experience Center
Hello, the shoes have been under review for 15 days and I still haven't received any information. I would appreciate it if you could expedite the process.
