I purchased an Asics pair 1.5 years ago as a secondary pair of shoes, only wearing them a maximum of 20 times, mostly for international travel. Despite this limited use, the upper surface developed deep cuts, as shown in the photos.
I sent them in for inspection, but Asics returned them exactly as they were, with no repairs or explanation. After checking other complaints, I realized many customers receive the same standard rejection message. When I called customer service, they asked irrelevant questions, like whether I wiped them with a wet tissue or if I untied my shoelaces when taking them off—none of which explain why the shoes fell apart so quickly.
If a shoe barely worn 20 times ends up like this, what does that say about Asics’ quality? They refuse to stand behind their products. Think twice before buying!
I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the dama...
I purchased a pair of Asics running shoes expecting durability and long-term performance, but instead, both shoes tore from the front within just six months—and I had only worn them a maximum of five times. This kind of rapid wear and tear is completely unacceptable for a premium-priced running shoe...
I bought a pair of Asics shoes, and after a short time, the inner lining tore on one shoe, while the other is about to rip as well. I sent them back for a warranty claim, but Asics refused to acknowledge a manufacturing defect and rejected my request. This is now the second time I’ve experienced the...
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
I recently bought two pairs of Asics shoes online, about a week apart. I used the first pair extensively during an international trip, walking about 25,000 steps a day—and I was really impressed with their comfort and quality. But when I returned home and started wearing the second pair, I immediate...
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