1
Ümit is completely dissatisfied with the result

Asics Gore-Tex Splitting & Unresponsive Customer Service

Asics Gore-Tex Splitting & Unresponsive Customer Service
Asics Gore-Tex Splitting & Unresponsive Customer Service
Asics Gore-Tex Splitting & Unresponsive Customer Service
Ümit
April 17, 2024 5:06 pm
58

I bought Asics Goretex, cold- and waterproof, sneakers around six months ago. Six months into wearing the sneaker, I saw a separation on the left front. After visiting the store, completing a form and submitting photos of my complaint, I heard nothing for fifteen days. The importer Marlin Sport said the photos were shot wrong and asked for new ones when I went to the store in person. I resent them, but got no reply. They informed me the shoe had opened because to washing when I contacted them again. But the shoe was only given a wet cloth wipe down—it was never cleaned. Why did just the left shoe open, if it had been cleaned? Maybe it happened when the Goretex and waterproof shoe was worn in the rain. It is intolerable how things are.

April 18, 2024 9:07 am (16 hours after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you during the day. Asics Customer Experience Center 0850 488 02 22

Ümit
April 18, 2024 2:20 pm

It is hard to find a company this indifferent; no one calls or asks.

Ümit
April 18, 2024 2:35 pm

I would definitely advise against buying from the brands imported by Marlin sports import company. They have no solutions at all.

Ümit
April 18, 2024 5:34 pm

The company is completely using stalling tactics, friends. From now on, do not buy shoes from Marlin Sport and Asix brands and their importers.

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