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Asics Doesn't Stand By Its Faulty Shoes

Asics Doesn't Stand By Its Faulty Shoes
Asics Doesn't Stand By Its Faulty Shoes
Adem
Adem
ASICS
October 9, 2023 10:39 PM94

We purchased Asics Dynablast running shoes for my son from the SPX store. Even though he didn't use them much, they started to unravel within the first month. We immediately took them back to SPX. Asics reviewed the shoes and determined it was due to user error. I trusted this brand for its quality. My son used to prefer Asics for all his footwear, including tennis shoes. However, now he doesn't want Asics anymore either. I ended up getting my shoes repaired at a local shoe shop. It was another shock for me to learn that Asics only offers a 6-month warranty.

October 10, 2023 9:03 AM (10 hours after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you within the day. Asics Customer Experience Center

Adem
Adem
October 17, 2023 9:51 AM

Thank you for calling. It was dismissed as user error. Continuing not to buy Asics...

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