Tango App Blocks Customer From Withdrawing $629 Balance to Isbank Visa Card

I have been using the Tango app for a long time, and for about a month, I have been experiencing severe issues regarding withdrawals. First, they removed the direct bank account withdrawal option, and I have been unable to retrieve the money in my account ever since.

Two days ago, I added my Isbank Visa card to my withdrawal options on Tango. The next day, when I went to the bank, I learned that my account linked to this card had been blocked. Following this, I attempted to unlink this Visa card from the Tango app and add a new Visa card account, but as seen in the screenshot I submitted, it constantly gives an error stating "Oops, something went wrong," and I cannot unlink the blocked account under any circumstances.

Currently, I have a balance of $629 in my Tango account, and I have been unable to withdraw this money for about a month. Even though I contacted Tango multiple times via live support and other channels, no one provides help, our complaints are not taken seriously, and our issues remain unresolved.

I demand the immediate unlinking of my blocked Isbank Visa card from the Tango app, the ability to add my new card and process withdrawals smoothly, and access granted to use my $629 balance. I request that the hardship I am experiencing be remedied urgently.