On November 9, 2024, I purchased an Arnica Tesla vacuum cleaner from Media Markt. A week later, I tested it and found that the hose connection to the pipe wouldn’t hold. On November 20, I reported the issue to the store, and they advised me to bring it in for service. I delivered it on December 5, and they claimed the telescopic pipe had been replaced. On December 9, I picked it up, but the next day, the same problem occurred.
After posting my complaint on Şikayetvar, Media Markt contacted me and suggested sending it to service again. Despite taking it back, I couldn’t get in touch with Arnica directly. I informed the store that I had lost trust in the brand, believed the issue to be a manufacturing defect, and requested a refund. A store employee confirmed the defect and noted it on the service form, stating the decision would be made by the authorized service.
On December 25, I received a message stating the issue was resolved, but I no longer want this product. If the problem happens again, how many more times will I have to go through this process? Reviewing similar complaints, it’s clear I’m not the only one facing this. I will escalate this to the Consumer Arbitration Committee to defend my rights. They are selling defective products!
I purchased an Arzum MagiClean Neo upright vacuum cleaner, advertised with a 3-year warranty. Initially, I noticed it lacked suction power, dismissing my concerns until my spouse pointed out that it hardly worked. Upon inspection, I found that the vacuum's brushes weren't rotating. I sent it to Arzu...
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I have purchased two vacuum cleaners and a toaster from Arnica. After our toaster fell and broke, I decided to buy another toaster from Arnica. I ordered the Arnica Tostit GH26300 from the Teknosa online store. However, I am having difficulty with the settings of the device – either we do not unders...
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