The Arçelik authorized service center in Balıkesir Karesi scheduled an appointment for my washing machine repair five days later. On the scheduled day, although my wife was at home, the service team claimed they had come and that no one had opened the door. The next day, we scheduled another appointment; this time, the fault was identified, and a part was ordered. On Saturday, I was told that the part had not arrived, but when I called today, I was informed that it had actually arrived on Saturday. My machine’s door will not open and it is not taking in water, so I cannot use it. The repair is being carried out under warranty, and I have not paid any fees. I also called customer service to file a complaint, but no clear solution or date was provided. I have a 4-year-old child and a 2-month-old baby, and daily life has become very difficult without a washing machine. I request that the issue be resolved as soon as possible and that our hardship be addressed.
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
A service appointment was scheduled for my Arçelik 9100DMX washing machine today (October 20) between 6:00 p.m. and 8:00 p.m. However, I received a call at 4:30 p.m., and since I couldn’t answer at that moment, my appointment was canceled. After that, no notification was given to me, and I was simpl...
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to reque...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
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