A week ago, I purchased a brand-new Arçelik air conditioner to get through the summer heat in comfort. The installation was completed, and everything seemed fine. However, during the first week, the unit didn’t cool at all. I called the service team, they came, and replaced the flare fittings on both the indoor and outdoor units. They assured me everything was fixed. But then came a different surprise: water started leaking from the indoor unit. It’s disappointing for a brand-new product to have this many issues so soon. What’s even more concerning is that the solutions provided by the service team led to new problems. My intention is not to discredit the brand, but to highlight how crucial customer experience is. I hope this issue is resolved permanently and that this situation becomes an opportunity for the brand to improve its service process.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, here for your happiness. Arçelik Customer Communication Center
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