December 5, 2023, was the day I bought a Washing Machine from the Ankara Antares Arçelik store. Yet, the device has not arrived yet. After trying to reach out to both the store and Arçelik customer service several times, we still haven't gotten a solution. They assure us of a response but end up not delivering, without providing any resolution. We still haven't received the machine, and we're on the verge of making the third installment payment. We need it to be delivered before we can use it. No details were given regarding the reason for the delay in delivery or the expected delivery date.
On 08.09.2024, I purchased a washing machine from Arçelik in Sancaktepe/Istanbul. Since the delivery was to be made outside the city, I paid an extra shipping fee. Even though I had the option to buy the product online without paying a shipping fee, we chose to buy it from the store, thinking that w...
I bought an Arçelik 9124N washing machine with cash about a month ago, but it hasn't been delivered yet. I've made several attempts to contact Arçelik Customer Services in order to open service requests, but unfortunately, I haven't received any response at all. We have been unsuccessful in contacti...
On December 5, 2023, I placed an order for the Arçelik 810KM dryer through their official website, arcelik.com. Fast forward to today, December 26, 2023, and my order is still stuck in the "preparing" stage after 21 days. Despite creating ten support tickets and reaching out to the hotline at 444088...
I bought a dryer, washing machine, and refrigerator from Arçelik, paying in advance on May 9, 2024. I requested the products to be delivered on July 29, 2024. However, 13 days have passed, and they still haven't sent the items. I keep receiving conflicting excuses. The dealer blames the authorized s...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
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