On 08.09.2024, I purchased a washing machine from Arçelik in Sancaktepe/Istanbul. Since the delivery was to be made outside the city, I paid an extra shipping fee. Even though I had the option to buy the product online without paying a shipping fee, we chose to buy it from the store, thinking that we could have someone to deal with if there were any problems with the delivery. However, as of today, 15.10.2024, no action has been taken. Every time we call to get information about the product, we are given a new future date, and when that date comes, they give us another one. The store claimed last week that they had sent it with the fastest shipping, but there’s still no result. We are constantly being stalled, and no one is properly addressing the issue!
December 5, 2023, was the day I bought a Washing Machine from the Ankara Antares Arçelik store. Yet, the device has not arrived yet. After trying to reach out to both the store and Arçelik customer service several times, we still haven't gotten a solution. They assure us of a response but end up not...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
I bought a dryer, washing machine, and refrigerator from Arçelik, paying in advance on May 9, 2024. I requested the products to be delivered on July 29, 2024. However, 13 days have passed, and they still haven't sent the items. I keep receiving conflicting excuses. The dealer blames the authorized s...
I possess an Arçelik washing machine, and I've been having the same problem for two months. As you can see, I have put the machine to rapid mode. I started with 38 minutes, 40 degrees, and 1000 revolutions per minute. And it started functioning. As it transfers to the spin cycle, it remains stuck at...
On December 5, 2023, I placed an order for the Arçelik 810KM dryer through their official website, arcelik.com. Fast forward to today, December 26, 2023, and my order is still stuck in the "preparing" stage after 21 days. Despite creating ten support tickets and reaching out to the hotline at 444088...
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