Arçelik Delays Delivery of Dryer, Washing Machine, and Refrigerator – 13 Days and Still Waiting
I bought a dryer, washing machine, and refrigerator from Arçelik, paying in advance on May 9, 2024. I requested the products to be delivered on July 29, 2024. However, 13 days have passed, and they still haven't sent the items. I keep receiving conflicting excuses. The dealer blames the authorized service, saying, "there is nothing we can do," while the service claims the issue is with the dealer. The dealer even alleges that the authorized service is unaware of the situation. They neither refund my money nor deliver the products. To make matters worse, they mockingly suggest buying another product, claiming they'll send it. I have decided to pursue my legal rights.
You are calling as Customer Service, yes, but every time I have to explain the issue from the beginning and you say "we will forward this" each time. Today, I called 5 times and got this response from all of them, it never gets resolved.
"On the 15th day, if no one contacts us, we will initiate legal proceedings."
Arçelik keeps calling me to remove this complaint, please stop, I am not considering removing it. Let everyone see this complaint, we do not forget the disgraceful process we went through. There is no point in delivering our products after weeks of delay and apologizing.
