On December 5, 2023, I placed an order for the Arçelik 810KM dryer through their official website, arcelik.com. Fast forward to today, December 26, 2023, and my order is still stuck in the "preparing" stage after 21 days. Despite creating ten support tickets and reaching out to the hotline at 4440888, there has been zero progress or a solution-oriented approach. Surprisingly, despite having six branches in close proximity, located in Istanbul Bahçelievler, the product is still "being prepared." I've even confirmed this by personally checking each store's name and address. Attached is an image displaying the names and addresses of these stores. I kindly request that the product be promptly procured from one of these branches and delivered to me. Your swift attention to this matter would be greatly appreciated.
The refrigerator order number 104353088, which I placed on arcelik.com.tr on 04.12.2023, has still not arrived. I called customer service before and stated that my need was urgent. Although they said they would deliver it within 2-10 business days but would notify me to expedite it, it has not arriv...
On 08.09.2024, I purchased a washing machine from Arçelik in Sancaktepe/Istanbul. Since the delivery was to be made outside the city, I paid an extra shipping fee. Even though I had the option to buy the product online without paying a shipping fee, we chose to buy it from the store, thinking that w...
December 5, 2023, was the day I bought a Washing Machine from the Ankara Antares Arçelik store. Yet, the device has not arrived yet. After trying to reach out to both the store and Arçelik customer service several times, we still haven't gotten a solution. They assure us of a response but end up not...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
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