I regret buying an Arçelik television. We have been dealing with a variety of challenges over the past 1-1.5 years. While viewing television, the screen dims and brightens quickly on its own. We've had two separate service teams visit and claim to have fixed the problem, but it still exists. Now the television is acting up again. We asked for an emergency replacement owing to the same reoccurring issue during the warranty term, but they insisted on repairing it instead. I've submitted another service request, but I no longer want repairs; I want an instant replacement. Otherwise, I'll escalate this to the Consumer Rights Authority, creating fees for the company. I do not want to be inconvenienced any further.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
There was only communication with me, no other help was provided. I'm talking about my legal rights, saying that I have the right to return/exchange, but I am told to go to Consumer Rights, and then as citizens, we are expected to support local products. Shame on Arçelik.
I deeply regret buying an Arçelik television. The TV keeps turning itself off and on, won’t open apps, and even when it does, nothing loads. I have to unplug and plug it back in every single time. Every day, the same issue. It’s incredibly frustrating when a basic function like turning on the TV bec...
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
I bought an Arçelik TV for ₺1700. The TV's panel is guaranteed for the same period as the warranty. However, just after the warranty expired, the LEDs burned out and the panel needed to be replaced. I was asked to pay ₺3000 for the repair. I am very disappointed with this, as I believe that the TV ...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
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