Our Arçelik refrigerator, which was distributed at the end of December, has an insect problem. Small, black and spider-like differences are crawling around in the refrigerator. They throw away all the food inside and let them disinfect each piece every day, and they reappear every 2 days. The situation of this site changed and 2-3 days later, Arçelik came to the house. They opened the back of the refrigerator and saw the baby insects themselves and recorded it on video. They stated that the insect problem was transmitted from vegetables, I immediately said that such a possibility was zero because I kept the vegetables in the refrigerator. Then they stated that these countries could have entered the refrigerator during the transportation process and left their larvae. They stated that it could also appear with spring. Arçelik company was working with a private company and they said that they did not know the warehouses of their warehouses during the transportation process. During this process, strange situations started to occur in the areas where the laundry was watered. Today, they said that the request for a change of request was rejected and that they would come and sterilize the refrigerator. It is unbelievable! Even my house can make a mistake during this process and who can guarantee me that this problem will not happen again? Should I be upset that all that food goes to waste or should I be upset about my money when I go to my fridge that I will never use again? They can take their bug-infested fridges without bothering themselves. We are no longer seeing any demand for replacement. We want our money back directly. I am embarrassed on your behalf. As a newlywed couple, our biggest regret during this process was the Arçelik bug-infested fridge.
I bought a brand-new refrigerator from Arçelik. When it arrived, it was scratched from top to bottom and even had a motherboard issue. The delivery team saw the problem and took notes. About a week later, the replacement unit was delivered. And guess what? The new refrigerator had a bulge on the sid...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
For months, Arçelik has deliberately delayed replacing my malfunctioning refrigerator. Despite providing ample photographic evidence of the product's poor condition, I have received no compensation for the inconvenience. While the replacement has finally been approved, Arçelik demands the immediate ...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
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