Arçelik RS 9221 Robot Vacuum Mapping Error

Arçelik RS 9221 Robot Vacuum Mapping Error
Gözde
Gözde
Arçelik
April 29, 2024 12:03 PM17

Hello, in February, I purchased the RS 9221 model robot vacuum from an Arçelik dealer. The vacuum constantly deletes its map and spins aimlessly in place. I previously contacted the service center for the same issue, but they claimed no fault was found. Now, I've sent it for service again, but they're stating there's still no issue. Additionally, they're using language implying they won't look into the device unless I approach the Consumer Arbitration Board. They're neither taking responsibility nor providing assistance. Even the owner of the Arçelik dealership where I bought it mentioned experiencing the same problem with the same product. This could indicate a series-wide issue. I request a replacement for the product, but I can't find anyone to address my concerns.

Arçelik
April 29, 2024 5:09 PM (5 hours after complaint)

Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily through the channel. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

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