Hello, in February, I purchased the RS 9221 model robot vacuum from an Arçelik dealer. The vacuum constantly deletes its map and spins aimlessly in place. I previously contacted the service center for the same issue, but they claimed no fault was found. Now, I've sent it for service again, but they're stating there's still no issue. Additionally, they're using language implying they won't look into the device unless I approach the Consumer Arbitration Board. They're neither taking responsibility nor providing assistance. Even the owner of the Arçelik dealership where I bought it mentioned experiencing the same problem with the same product. This could indicate a series-wide issue. I request a replacement for the product, but I can't find anyone to address my concerns.
I brought my RS-3121 Gyro-Coded Robot Vacuum, which is still covered by warranty, to the service center because it was not functioning properly. Even though the warranty period hadn't ended, they insisted on replacing the product with a new one and asked for a substantial payment of ₺2300. Following...
The production of the Arçelik robot vacuum has ended, but my troubles haven’t. They did replace the product, but it still doesn't work properly. It’s not worth throwing away that much money. The vacuum doesn’t dispense water evenly—some areas get cleaned, while others don’t. We took it to the servic...
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
Just a week after purchasing a vertical vacuum from Arçelik, I initiated a return request. Contacting customer service, I was directed to their service team, who took the vacuum without leaving any documentation. There's no issue with the vacuum, especially since I'm requesting a return within the 1...
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