I purchased the Arçelik Imperium GO SD 9041K Cordless Vacuum on December 31, 2022. It has been to the service center three times due to suction issues. The service center shockingly suggested washing the filter after every use and even recommended filter replacement for ₺84 if necessary. Unbelievably, the vacuum still dispenses dust, is damaged from the service center, and continues to operate loudly. When I contacted Arçelik customer service, they insisted on sending it for the fourth time, ignoring the fact that I work until 5:30 PM and they wanted to schedule a 2:40 PM appointment. My hard-earned money has gone to waste, and the product is a complete disappointment.
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
I brought my RS-3121 Gyro-Coded Robot Vacuum, which is still covered by warranty, to the service center because it was not functioning properly. Even though the warranty period hadn't ended, they insisted on replacing the product with a new one and asked for a substantial payment of ₺2300. Following...
Just a week after purchasing a vertical vacuum from Arçelik, I initiated a return request. Contacting customer service, I was directed to their service team, who took the vacuum without leaving any documentation. There's no issue with the vacuum, especially since I'm requesting a return within the 1...
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
I purchased the Arçelik brand 9123 YCM washing machine on November 29, 2017, and on October 26, 2020, I took out a 4-year extended warranty, which the authorized service assured me was "no different from the main warranty." Since then, the machine has been nothing but trouble: On February 24, 2021, ...
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