We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to finally have it delivered to our home, even though I had written about this issue before. The refrigerator worked for just 35 days before breaking down, causing everything in the freezer to spoil. We informed them that we did not want this product and would like to choose a different model. However, the model we liked was out of stock, and we were told to look for another product. At this point, we decided to avoid Arçelik entirely and requested a refund for our purchase. Despite this, we are still waiting for the refund and cannot even get any information about when it will be processed. We do not expect anything further from Arçelik. I just want my money back as soon as possible so I can buy a refrigerator from another brand. The ₺39,000 product I purchased is now useless, and I am left without a solution.
I purchased a refrigerator from Arçelik a year ago, and unfortunately, it recently broke down. After two service visits, the unit was sent to your workshop. Despite my repeated requests for a replacement, I’ve only received dismissive responses from your team, saying that no replacement units are av...
Hello, since June 5th, our Arçelik 283720MB refrigerator has been giving an extra temperature warning and stopped cooling. We immediately contacted the service, and they said a card replacement was necessary. We agreed and were asked for an extra fee, then ordered the card. They initially promised t...
The Arçelik brand refrigerator we bought 10 months ago in Turkey has been a major disappointment. Despite the declared 35 dBA sound level, the product was working very loudly and vibrating excessively. We reported this issue to both the company and their service centers, but they dismissed it as nor...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
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