The Arçelik brand refrigerator we bought 10 months ago in Turkey has been a major disappointment. Despite the declared 35 dBA sound level, the product was working very loudly and vibrating excessively. We reported this issue to both the company and their service centers, but they dismissed it as normal without conducting any serious checks or tests. All they said was that they were too busy to perform a detailed inspection.
Fourteen days ago, the refrigerator completely broke down. Since then, the service team has come multiple times, and replaced parts, but still hasn’t been able to fix it. Neither the brand representatives nor the service centers are competent or interested in resolving the issue. All our food has spoiled in temperatures of 30-40°C and had to be thrown away. The children and elderly in our household have been suffering for 14 days due to this situation.
We have been victimized by the company's indifference, the poor quality of its products, and their failure to meet the specifications promised in the technical documents. The after-sales support has been equally negligent and incompetent. We deeply regret buying this brand and its products. Think twice before purchasing to avoid similar regret.
We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to f...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I purchased a refrigerator from Arçelik a year ago, and unfortunately, it recently broke down. After two service visits, the unit was sent to your workshop. Despite my repeated requests for a replacement, I’ve only received dismissive responses from your team, saying that no replacement units are av...
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