Arçelik Ignored My Missing Part Issue for Ade 606 2-s Range Hood Since July
Since July, I’ve been dealing with a missing metal part issue during the installation of the Arçelik Ade 606 2-s model range hood, which I purchased brand new from the Beylikdüzü branch with a 2-year warranty and paid ₺9,000 via credit card. I noticed the missing part during installation and have reported it multiple times to Arçelik customer service, even providing photographic evidence. Each time, I was told a technician would be sent, but no one ever showed up or contacted me. Today, they scheduled a visit between 10:00–12:00, and again between 17:00–19:00, but no one came or called either time. I feel like I’m being strung along, and I can’t understand this level of neglect. Arçelik clearly disregards customer satisfaction, and it’s nearly impossible to find someone accountable. At this point, I’m considering returning the product, repurchasing it, and returning it again—just to mirror the absurdity of how I’ve been treated. I demand that my issue be resolved, the missing part delivered, and the installation completed.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us. As the Arçelik family, we wish you days filled with health and happiness. We are with you 24/7, we are here for your happiness. Arçelik Customer Communication Center
