Since July, I’ve been dealing with a missing metal part issue during the installation of the Arçelik Ade 606 2-s model range hood, which I purchased brand new from the Beylikdüzü branch with a 2-year warranty and paid ₺9,000 via credit card. I noticed the missing part during installation and have reported it multiple times to Arçelik customer service, even providing photographic evidence. Each time, I was told a technician would be sent, but no one ever showed up or contacted me. Today, they scheduled a visit between 10:00–12:00, and again between 17:00–19:00, but no one came or called either time. I feel like I’m being strung along, and I can’t understand this level of neglect. Arçelik clearly disregards customer satisfaction, and it’s nearly impossible to find someone accountable. At this point, I’m considering returning the product, repurchasing it, and returning it again—just to mirror the absurdity of how I’ve been treated. I demand that my issue be resolved, the missing part delivered, and the installation completed.
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
I'm writing to convey my profound disappointment with the Arçelik brand, which has resulted in significant hassle and financial setbacks for me. My Arçelik water heater broke down in August, so I went two months without hot water. The repair was postponed until October because spare components were ...
Unqualified and unsupervised personnel in Arçelik’s installation services are causing serious damage. They leave without properly completing the installation of products. I strongly criticize Arçelik for failing to supervise their service teams. We are experiencing significant distress because of th...
For the service appointment, I called Arçelik, and they scheduled it for a week later, on July 31st. When the technical staff called me on the day of the appointment, they stated that they were at a completely unrelated address, which was what was recorded in their system. They stated that the infor...
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