Arçelik Failed to Fix My EM 6395 Espresso Machine Despite Multiple Service Visits

Arçelik Failed to Fix My EM 6395 Espresso Machine Despite Multiple Service Visits
Arçelik Failed to Fix My EM 6395 Espresso Machine Despite Multiple Service Visits
Ayhan
December 12, 2024 1:17 PM17

I bought a fully automatic EM 6395 model fully automatic espresso machine. The milk tank was found to be faulty on the first computer of the machine. The service has changed. Then the coffee machine broke down again. He stopped making coffee. It was used in service and the service piston broke and was delivered to be repaired. But this time the coldness is conveyed. Additionally, the waste coffee container gives a full error for every cup until it is full. That's why I have to empty it every cup. During the control at the service, the milk temperature was found to be 49 degrees. In the technical specifications of the product, it says 60 degrees. They said they would request service. However, Bursa regional directorate says that these are normal and red. There are photos taken in the service regarding the errors given and the milk temperature. While I buy all my products from the Arçelik brand and recommend them to everyone, I was saddened by the fact that it eliminated friction. For this reason, we never recommend this machine. You too will remain in perfect condition. Complaint sites are full of complaints about this machine and irrelevant service.

December 12, 2024 3:31 PM (2 hours after complaint)

Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and requests for solutions regarding our products and services. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, here for your happiness. Arçelik Customer Communication Center

Comments

Similar Complaints

Arçelik Refused to Exchange Defective 9 kg Dryer

Yağmur
March 10, 2024 10:32 PM51

Hello, nice day. I bought a 9 kg capacity drier from Arçelik. The machine is one year old, and it failed to dry on the f...

Arçelik Refused to Exchange Defective 9 kg Dryer
Arçelik Refused to Exchange Defective 9 kg Dryer
Arçelik Refused to Exchange Defective 9 kg Dryer