We have not been able to escape the issue with our Arçelik 9261 semi-integrated dishwasher's malfunction. It keeps breaking down. Of course, when it malfunctioned again, I contacted Arçelik customer service on 04.09.2024. As of now, it is 21:10, and there is still no news about the dishwasher. The service took it away, saying they couldn't fix it on-site. We've been without a functioning dishwasher for 14 days! I’m beginning to think the machine is being rebuilt. Our machine is still under warranty until July 2025. I suggested a paid replacement, but the service representative said the headquarters wouldn't accept it. Apparently, the cables and motherboard of the machine need to be replaced. What if, when the machine comes back, the cables short circuit while we’re not home, and a fire breaks out? What would Arçelik do then? I am preemptively filing a formal complaint here regarding any potential fire or other incidents. The correct course of action would have been for the company and the service to offer a paid replacement, as it is unacceptable to keep the customer waiting this long. Fourteen days means two weeks. Imagine if your dishwasher, a common household appliance, was taken away for repairs—it's been 14 days so far, with no clear return date—how would you feel? My frustrations with Arçelik are growing daily. I strongly criticize this company, which fails to stand behind its products, and I warn others about Arçelik’s lack of customer satisfaction.
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
I have been experiencing constant power failure issues with my Arçelik 9262 SB dishwasher for about a year. Each time the problem occurs, I call for service and the main board is replaced under warranty, but the same fault returns shortly after. The most recent failure happened on Monday, and when t...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
On 13.01.2025, the drum of my Arçelik 9123 N MG washing machine broke. The device is only 4 years old, and I am already facing the issue of the boiler breaking. I contacted the Arçelik authorized service and clearly stated that I had identified the malfunction myself and only required a report. Howe...
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