A bulk purchase of Arçelik wall-mounted split air conditioners was made for the Faculty of Medicine at Akdeniz University. These air conditioners were installed by an authorized service, but 2 of them had defective outdoor units straight out of the package. Although the headquarters promised a replacement, even after 2 months in this intense Antalya heat, the issue has not been resolved. Why is Arçelik not standing behind its product? The number of air conditioners purchased isn’t just one or two, and while the quantity isn’t the main issue here, experiencing this problem in a university that provides education during the summer heat is incredibly frustrating. We request that this issue be resolved as soon as possible. Did Akdeniz University make a mistake by choosing Arçelik?
We've been struggling with Arçelik over air conditioners since summer. Dealing with factory schedules and appointments has been a nightmare for around 50 units across three branches. Many units are still out of stock. At our Samsun branch, the installation was botched—an 18,000 BTU unit was replaced...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
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