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Arçelik is Selling Defective Products And Not Accepting My Return!

Semih
Semih
Arçelik
April 21, 2024 10:41 PM55

I bought a washing machine from Arçelik on April 8, 2024. However, it fails to spin at the promised 1200 revolutions per minute; instead, it leaves the laundry drenched in water. Moreover, its washing performance is far from satisfactory. When I reached out to Arçelik customer service for a return, they said it could be arranged after a service check. They assured me of informing the center for return post-inspection. However, the regional management insisted on an exchange rather than a return. They claim that since both products come from the same factory and production line, there's no guarantee that the replacement won't have issues. In essence, I paid ₺23,000 and didn't get what I bargained for.

Arçelik
April 22, 2024 1:51 PM (15 hours after complaint)

Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send any information, suggestions, opinions, and solution requests regarding our products and services to us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

Semih
Semih
April 25, 2024 9:53 AM

I was told that I would be contacted regarding upgrading the machine to a higher model or for a return. It has been 3 days since then, and I still haven't received any response. I urgently request a response.

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Arçelik 10120mxs Washing Machine Spin Cycle Not Working Properly

Derya
Derya
Arçelik
November 12, 2025 1:17 PM146

"From the day my problem started, my interactions with Arçelik customer service have always been positive. First of all, I would like to thank them very much. Also, the authorized service at Soyak Emar in Istanbul is amazing. They solved my problem and gave approval—thousands of thanks to the authorized service there. However, the authorized service in Istanbul Ataşehir is quite inconsiderate, uninterested, and does not even take into account the directions from customer service. They responded to me by saying, 'There is no problem with your machine, we are not coming, just so you know,' and they do not care about the customer at all. It is an authorized service that does not add value to the Arçelik brand. Fortunately, my problem was solved with the Soyak Emar service. I would like to thank the Arçelik customer representatives for their patience and understanding in helping me get through this period calmly and for their close attention to my problem. If all your authorized services focus on solving problems rather than creating them like your Soyak Emar service, we would all be satisfied. Thank you, Soyak Emar Arçelik."