I bought a washing machine from Arçelik on April 8, 2024. However, it fails to spin at the promised 1200 revolutions per minute; instead, it leaves the laundry drenched in water. Moreover, its washing performance is far from satisfactory. When I reached out to Arçelik customer service for a return, they said it could be arranged after a service check. They assured me of informing the center for return post-inspection. However, the regional management insisted on an exchange rather than a return. They claim that since both products come from the same factory and production line, there's no guarantee that the replacement won't have issues. In essence, I paid ₺23,000 and didn't get what I bargained for.
I possess an Arçelik washing machine, and I've been having the same problem for two months. As you can see, I have put the machine to rapid mode. I started with 38 minutes, 40 degrees, and 1000 revolutions per minute. And it started functioning. As it transfers to the spin cycle, it remains stuck at...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
Comments