Aras Kargo Claims I Wasn’t Home Despite Being Available and Refuses Redelivery
Today, I received a call from Aras Kargo customer service informing me that my package couldn’t be delivered because they claimed I wasn’t home. I promptly reached out to the Gaziantep Belkıs branch to enquire about their claim that I was unavailable when I was actually at home. The staff stated they visited my address but were unable to locate me, even though I was home the whole time. The branch is 20 kilometers away, and when I requested them to resend the package for delivery, they declined. This has been a really frustrating experience. I just can't comprehend how they could claim I wasn't home when I was clearly present. I intend to submit a complaint to the Consumer Arbitration Committee, but I also feel it's important to share my experience here.
Dear Customer, We have contacted you via your phone number regarding the feedback you shared, and you have been informed about the solution-oriented processes. You can reach us on any matter through our other solution channels, either via our Customer Service or by filling out the contact form on our website. With our regards, Aras Kargo
Dear Customer, We have contacted you via your phone number regarding the feedback you shared, and we have taken the necessary actions to address the issue. You can reach us on any matter through our other solution channels, such as our Customer Service, or by filling out the contact form on our website. With our best regards, Aras Kargo
Thank you to Ms. Derya.
