Persistent Issues with Apple MacBook Air m2
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authorized service and go to Teknosa for a replacement since the device was still new. Apple stated they would facilitate the replacement process. We obtained a report from the authorized service and approached Teknosa. Teknosa informed us that Apple had replaced the device due to its pristine condition and sent it to KVK technical service with a note stating that the customer was requesting a replacement. However, the device was repaired and returned to the store. Unfortunately, our device, which had not been used very actively for 45 days, experienced the same problem again - the screen went black, and there was power on the keyboard, but the screen remained unlit. Apple redirected us to Teknosa, claiming the issue should be resolved there. On the contrary, Teknosa stated that Apple should handle the problem, and the authorized service needed to send a report to Teknosa regarding the replacement. We returned the device to the technical service through the store, but for 7 days, its status remains as 'shipped,' instead of being sent to the authorized service. I am seriously inconvenienced and urgently request a resolution to my problem, including a return or device exchange. Upon conducting research, I discovered numerous similar complaints concerning Apple MacBook m2 products. I implore Apple to acknowledge these issues with their defective products and promptly address customer concerns.
