We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authorized service and go to Teknosa for a replacement since the device was still new. Apple stated they would facilitate the replacement process. We obtained a report from the authorized service and approached Teknosa. Teknosa informed us that Apple had replaced the device due to its pristine condition and sent it to KVK technical service with a note stating that the customer was requesting a replacement. However, the device was repaired and returned to the store. Unfortunately, our device, which had not been used very actively for 45 days, experienced the same problem again - the screen went black, and there was power on the keyboard, but the screen remained unlit. Apple redirected us to Teknosa, claiming the issue should be resolved there. On the contrary, Teknosa stated that Apple should handle the problem, and the authorized service needed to send a report to Teknosa regarding the replacement. We returned the device to the technical service through the store, but for 7 days, its status remains as 'shipped,' instead of being sent to the authorized service. I am seriously inconvenienced and urgently request a resolution to my problem, including a return or device exchange. Upon conducting research, I discovered numerous similar complaints concerning Apple MacBook m2 products. I implore Apple to acknowledge these issues with their defective products and promptly address customer concerns.
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
The case of the Apple MacBook Pro laptop that I bought from TURKEY -Izmir Agora Teknosa store on March 3, 2023, was crooked. The lower right corner stays in the air on the table and the safe plays while working. When I took the product to the store where I bought it, the employees also detected the ...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
I purchased a generation model of Apple Airpods 3 from Teknosa on December 12, 2022, but unfortunately, the right earphone is defective. I immediately took the device to the authorized repair services, Gürgençler and KVK, but was dissatisfied with the low frequency repair solution they offered. As t...
In August 2022, I purchased a genuine wired headset from Teknosa in Anadolu Hisarı. However, starting from April 2023, the product began to malfunction. I promptly visited Teknosa to explain the issue, and they initially showed interest in resolving it. However, after waiting for 1.5 weeks, I receiv...
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