The case of the Apple MacBook Pro laptop that I bought from TURKEY -Izmir Agora Teknosa store on March 3, 2023, was crooked. The lower right corner stays in the air on the table and the safe plays while working. When I took the product to the store where I bought it, the employees also detected the curvature, so I requested a refund or exchange. In order to fulfill my request, it was sent to Istanbul KVK for review with a return/change request. As a result of the examination, KVK decided in favor of the seller company and gave the report "intentionally" "there is no defect in the product". I have received the product back and the shaking still persists. A defective product was sold to me and neither TEKNOSA nor KVK has relieved my grievance in any way. I request that my grievance be remedied, the product re-evaluated by an "impartial" expert, and a refund or product exchange.
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authoriz...
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
In August 2022, I purchased a genuine wired headset from Teknosa in Anadolu Hisarı. However, starting from April 2023, the product began to malfunction. I promptly visited Teknosa to explain the issue, and they initially showed interest in resolving it. However, after waiting for 1.5 weeks, I receiv...
I purchased an iPhone 14 Pro Max 128 GB from the Teknosa store at Kırıkkale Podium Mall. Upon using the device, I immediately noticed that the Volume Down key was positioned too close to the inside and lacked the usual clicking sound. I promptly visited the store, where the issue was acknowledged, a...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
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