I purchased a generation model of Apple Airpods 3 from Teknosa on December 12, 2022, but unfortunately, the right earphone is defective. I immediately took the device to the authorized repair services, Gürgençler and KVK, but was dissatisfied with the low frequency repair solution they offered. As the device is brand new, I refuse to accept a repair that may not fix the problem. I have been requesting that Teknosa immediately resolve this situation for months and replace the defective product or refund my purchase. I would appreciate any assistance you can offer in getting this matter resolved quickly.
In August 2022, I purchased a genuine wired headset from Teknosa in Anadolu Hisarı. However, starting from April 2023, the product began to malfunction. I promptly visited Teknosa to explain the issue, and they initially showed interest in resolving it. However, after waiting for 1.5 weeks, I receiv...
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authoriz...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and...
I am dissatisfied with my Apple AirPods because of frequent connection drops. When I contacted Apple's service center, they informed me that they could not repair the gadget and only offered a replacement with a new one. However, they ask you ₺3,500 for a single earbud and ₺7,000 for both. This is a...
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