I bought an iPhone 14 from another country on October 26, 2022. It has a global warranty that is valid in Turkey until October 26, 2023. After about 3 to 4 months, the power button on my device stopped working properly. This button is used to turn the phone on or off and to lock or unlock the screen. As a result, I can't use my phone anymore. I sent my device to Z****** A******* technical service, which is an authorized Apple service. They told me that they would replace everything in the device except for the screen and cameras. They said I would get it back in a week. As promised, the device was returned, completely fixed or replaced. But, after a few months, the button had the same problem again. I'm reporting this on October 12, 2023. The service center sent the device back without fixing the problem. They claimed that unauthorized repairs had been done. Apple Turkey participated in the investigation, but the outcome stayed unchanged. I made it clear that I hadn't taken my device anywhere else and insisted on a reevaluation. Unfortunately, they said no. I'm requesting a reassessment and any needed repairs. Also, I want to make it clear that I won't use Apple iPhones anymore, regardless of whether my device gets fixed or not.
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me ...
I bought an iPhone 14 about 3 months ago, but Face id didn't recognize my face and kept asking for a password. There was no sound on the other side during phone calls. It overheated during charging and normal use. The touchscreen (especially the upper left corner) was sometimes not recognized. It sh...
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