Apple Refused Mistaken Purchase Refund

Apple Refused Mistaken Purchase Refund
Apple Refused Mistaken Purchase Refund
November 10, 2023 2:26 PM28

Dear Apple Support Team, I hope this message finds you well. My name is Eren Edip, and I am writing to bring to your attention an issue I have encountered with a recent in-app purchase on the Apple Store. On 5 November 2023, I unintentionally purchased Nord VPN, and that isn't working correctly in my current country (Turkey) of residence. Despite my immediate efforts to rectify the situation, I have encountered challenges in obtaining a refund for this purchase. I understand that your policies are designed to ensure a secure and efficient experience for users; however, I kindly request your assistance in this matter. I submitted refund requests on 6 November, each within 24 hours of the initial purchase, as per your guidelines. Unfortunately, all four requests were denied. I would like to emphasize that this purchase was genuinely unintended, and I have taken immediate action to address the issue. The payment method used is incompatible with my location, rendering the app purchase unusable for me. I kindly ask for a thorough review of my case and reconsideration of the refund request. I believe that, given the circumstances, an exception to the standard policy would be fair and just. I am more than willing to provide any additional information or documentation that may be required to facilitate this process. I appreciate your attention to this matter and look forward to a prompt resolution. Thank you for your understanding and assistance. Sincerely, Eren Edip

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