Dear Apple Support Team, I hope this message finds you well. My name is Eren Edip, and I am writing to bring to your attention an issue I have encountered with a recent in-app purchase on the Apple Store. On 5 November 2023, I unintentionally purchased Nord VPN, and that isn't working correctly in my current country (Turkey) of residence. Despite my immediate efforts to rectify the situation, I have encountered challenges in obtaining a refund for this purchase. I understand that your policies are designed to ensure a secure and efficient experience for users; however, I kindly request your assistance in this matter. I submitted refund requests on 6 November, each within 24 hours of the initial purchase, as per your guidelines. Unfortunately, all four requests were denied. I would like to emphasize that this purchase was genuinely unintended, and I have taken immediate action to address the issue. The payment method used is incompatible with my location, rendering the app purchase unusable for me. I kindly ask for a thorough review of my case and reconsideration of the refund request. I believe that, given the circumstances, an exception to the standard policy would be fair and just. I am more than willing to provide any additional information or documentation that may be required to facilitate this process. I appreciate your attention to this matter and look forward to a prompt resolution. Thank you for your understanding and assistance. Sincerely, Eren Edip
Dear Official, my name is İbrahim L***, and I am registered with my Apple account using the email address ibrahim****@gmail. On 28.02.2025 at 04:00, a payment of ₺599.99 was withdrawn from my Apple account via card number 534653102667**** without my permission. I would like to formally address this ...
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
Apple disregards Turkish consumer protection laws and enables applications to make unfair profits at our expense. Instead of safeguarding consumers, Apple takes money from us for transactions made by mistake and makes decisions that violate our legal rights. In Turkey, consumer rights guarantee an u...
On September 28, 2025, I accidentally purchased a Facebook Business Max subscription through Apple on my device in Istanbul. The subscription fee was ₺7,399. However, I canceled it the same day, within just a few hours. This cancellation is clearly visible in the “Subscriptions” section. Despite sub...
Comments