On September 28, 2025, I accidentally purchased a Facebook Business Max subscription through Apple on my device in Istanbul. The subscription fee was ₺7,399. However, I canceled it the same day, within just a few hours. This cancellation is clearly visible in the “Subscriptions” section. Despite submitting two separate refund requests to Apple, both of my requests were denied. I have never used this subscription and have no intention of using it. In the attached screenshot, you can see under the “split payment” section that the subscription was both purchased and canceled on the same day. I have contacted Apple Customer Service both in writing and over the phone. During the phone call, I was told that I was right, but that the refund could not be processed due to a “system-related issue.” In written communication, however, I only received a rejection message regarding my refund request. The payment was made with my Enpara credit card, and the amount has already been charged. My bank requires an official confirmation document from Apple stating that the refund has been accepted in order to process it. This is the first time I have ever encountered such a problem, and I am currently trying to reach all relevant authorities at Apple Turkey. I hereby request that the fee for this unused and canceled subscription be refunded to me as soon as possible.
On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
Due to an oversight on my part, I inadvertently subscribed to a few apps through Apple, and the company has since placed a hold on the funds in my bank account. Despite the fact that I canceled, I was sent an email stating that a refund was processed; however, the hold is still in place. It is diffi...
I am reaching out regarding my refund request for the suspicious withdrawal of ₺2,999.99 from my account. The amount, listed as "APPLE.COM/BILL" in my transaction details, was withdrawn on January 6, 2025. While Apple refunded my friend for an application fee mistakenly charged after a trial period...
On April 20, I purchased a subscription from the Avatar AI Pro Features app. It showed a weekly fee of around ₺40 for a one-week subscription, so I went ahead and bought it. The app stated, “You can cancel anytime,” which gave me confidence that there wouldn’t be any unexpected charges. I canceled t...
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