Apple Claimed External Interference to Avoid Replacing My Faulty iPhone 15

Ethem
Ethem
Apple
September 21, 2024 4:56 PM30

I sent my Apple iPhone 15, which is under warranty and invoiced, to warranty service through İzmir Egemek due to issues such as shutting down on its own, overheating, and battery and speaker problems. The data on the phone was extremely important for my work, but I suffered significant inconvenience as the phone shut down while I was backing up the data. Subsequently, I was left without a phone for about 10 days, and I wasn’t even provided with a replacement phone during this time. As someone who has used all iPhone models for approximately 15 years, with each being invoiced under my name, the response I received was that there had been external interference with the phone. It is unacceptable that a large company like Apple resorts to false claims to avoid replacing the phone. My phone has never had any issues since the day it was purchased and has therefore never been taken to a repair shop or service. I request that my grievance be resolved urgently, and I no longer intend to use an iPhone. My friend had a screen problem with their Samsung phone, and they got it back within 1 hour. I have suffered significant work losses, and I demand compensation for this.

Comments

Similar Complaints

Apple iPhone 13 Warming Up, Freezing, Slows Down

Rezzak
Rezzak
Apple
July 30, 2024 3:04 PM92

I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malf...

1

Apple iPhone 15 Return Problem Unresolved

M. Yüce
M. Yüce
Apple
July 10, 2024 8:22 PM37

The iPhone 15 I bought turned out to be faulty. I contacted Apple support multiple times, but they couldn't find any pro...

Apple iPhone 15 Return Problem Unresolved
Apple iPhone 15 Return Problem Unresolved
1

Defective Apple iPhone 8 Plus, Endless Repairs, and Customer Disappointment

Esra
Esra
Apple
July 11, 2023 1:52 AM23

Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to h...

Apple Is Causing Problems Instead Of Fixing A Product Under Warranty

Ayse
Ayse
Apple
April 26, 2023 5:55 PM19

I must say, I'm feeling pretty disappointed with the service I received. 😔 Neither Apple nor Egemek is doing their jobs...

1 Support