I sent my Apple iPhone 15, which is under warranty and invoiced, to warranty service through İzmir Egemek due to issues such as shutting down on its own, overheating, and battery and speaker problems. The data on the phone was extremely important for my work, but I suffered significant inconvenience as the phone shut down while I was backing up the data. Subsequently, I was left without a phone for about 10 days, and I wasn’t even provided with a replacement phone during this time. As someone who has used all iPhone models for approximately 15 years, with each being invoiced under my name, the response I received was that there had been external interference with the phone. It is unacceptable that a large company like Apple resorts to false claims to avoid replacing the phone. My phone has never had any issues since the day it was purchased and has therefore never been taken to a repair shop or service. I request that my grievance be resolved urgently, and I no longer intend to use an iPhone. My friend had a screen problem with their Samsung phone, and they got it back within 1 hour. I have suffered significant work losses, and I demand compensation for this.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
The iPhone 15 I bought turned out to be faulty. I contacted Apple support multiple times, but they couldn't find any problem. They directed me to a service center. I went to Troy service in Mavibahçe three times, each time a different issue came up, and I couldn't manage to hand it over. I called cu...
Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an insta...
I must say, I'm feeling pretty disappointed with the service I received. 😔 Neither Apple nor Egemek is doing their jobs properly... My Product is definitely covered under warranty. Unfortunately, the company denied my claim and charged me a crazy amount of money instead but I'm not going to let it ...
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