Since February 27, 2024, my Supplementary Health Insurance policy has been active with Anadolu Sigorta. About a month ago, I tried to log in to the system because I needed it, but I received an error stating that my phone number could not be verified, both on mobile and web platforms. To verify my phone number, I wrote down the required information and statement on a white A4 paper and sent it to Anadolu Sigorta via mobile. On May 4, 2024, I received a message on my phone stating, "You can log in to the Individual Branch with the verification code ******." Today, when I tried to log in via the web, I received the same error message stating that my number could not be verified. When I tried to continue as a new member instead of logging in, and entered my T.C. Identity number, my phone number, and the correct date, and clicked on the register button, I received the error message again stating that my phone number could not be verified, even though I received the verification code on my phone. When I tried to register or log in via mobile, the system requested my information again on an A4 paper. Despite receiving the verification code on my phone, I cannot log in to the system. This absurd problem needs to be resolved.
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
Hey everyone, I want to share our frustrating experience with Anadolu Sigorta's supplementary health insurance. We've been using it for two years without any major issues until March 18, 2024, when our baby was born, and we insured them too. We specifically requested coverage at the hospital where o...
On May 31, 2024, I visited Malatya Gözde Hospital due to abdominal pain and used my private supplementary health insurance through Anadolu Sigorta for the treatment of my illness. However, the assessment conducted by your insurance company resulted in denial. Despite no prior records or tests for my...
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c...
I purchased auto insurance from Anadolu Insurance. Initially, the charges showed pending on my credit card and the bank said the transaction went through, but the insurance website gave an error. I tried again and saw a second pending charge on my card, but got the same error. After numerous emails ...
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