Amazon Delivered an Opened and Tampered With Royal Canin Cat Food Bag

I ordered a 15 kg bag of Royal Canin 37 cat food for my cats through Amazon.com.tr under order number 171-5461757-1296348. However, the package was delivered to me today with its original security seal and factory closure broken. It had apparently been reopened and crudely stitched back together using a machine.

The condition of the package clearly raises concerns that the product had previously been opened and tampered with. As soon as I noticed that the package was open and that the product could no longer be considered trustworthy, I tried to get assistance through Amazon's live chat, customer service phone lines, and every other available communication channel. Unfortunately, I have been unable to reach anyone. I keep encountering obstacles through your systems, and none of your customer support channels seems to be working.

I find this approach completely unacceptable. Amazon has effectively left me without any customer support or assistance.

The situation is particularly urgent because I have only enough cat food left at home to last one more day. As a result of this issue, my cats' ability to receive their regular food is now at risk. I am extremely disappointed that I have been left with a product that appears to have been opened and tampered with, while also being unable to obtain help from your customer service team.

I will attach photographs showing the package in its opened and restitched condition as evidence supporting my complaint.

I demand an immediate and full refund for this order and expect the matter to be resolved without further delay. If this issue is not addressed promptly, I will exercise all my legal rights, including filing a formal complaint with the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in Türkiye.

I expect Amazon to take this complaint seriously and provide an immediate resolution.